Download your family data
A family download is one file holding everything Little Binder keeps for your family: the creations, the pictures, the voice notes, and the details that go with them. It is yours to keep on your own device, and you do not need a Little Binder account to open it.
Why you might want one
Some families want a copy simply because it is theirs: a folder on a home computer, alongside the other pictures. Some want one before changing phones. And some want one before closing the account, which is the moment it matters most, because deletion is permanent and the archive cannot be rebuilt afterward.
You can request a family copy whenever you need one. After Request received, the button stays disabled on that screen. Repeating a request from another screen or device reuses the same unexpired copy while it is queued, preparing, or ready. Requests have a short-term rate limit to protect the service; this does not remove your privacy rights. Nothing is changed or removed.
Step by step
1. Sign in as a grown-up
Open Little Binder and sign in with the grown-up account. A child profile cannot start a download, and a viewer account sees only the creations shared with it, so there is no family archive to download from one.
2. Open Family data controls
Go to Settings, then Family data controls. This is the same screen that holds account deletion, so everything about your family's data lives in one place.
3. Choose Download family data
Tap Download family data. The screen confirms Request received, and the server prepares the archive in the background.
4. Give it a little time
You can close the app. We will email your verified email address when the family copy is ready.
5. Save it somewhere you trust
Open the private link in the ready email within 24 hours of your request. Sign in with the requesting account and confirm your password. On Android, choose Choose a folder and save, then select a folder. Saving progress appears in the app, and the saved file name appears when it finishes. An earlier copy is kept if you save again. On the web, check your browser’s Downloads list. On iPhone or iPad, choose where to save the copy in the share sheet.
The temporary ZIP is removed after 24 hours. Password-confirmed browser access lasts up to one hour and stops sooner if that session ends, the account is removed, or family access changes. We keep request and transfer history, including archive checksums and whether a transfer finished, with your account for up to 35 days.
What is inside
The archive opens with whatever unzip tool your device already has. Inside there are three things:
- family.json lists the account, the family and child profiles, every creation, an index of the media, notification choices, and purchase history.
- media/ holds the pictures and the audio, one file each.
- name-pronunciations/ holds the recording of each child's name, where one was added. Earlier recordings kept under Name over time are in name-pronunciations/earlier/. You can also save a copy straight from the app, in Family, under the child's name pronunciation.
The pictures and voice notes are ordinary image and audio files. They open in the apps your device already uses, which means the archive stays readable long after any one app is gone.
Before you delete an account
If the download is a step on the way to closing the account, do it in this order:
- Make the download and save it somewhere you trust.
- Open the archive and check that the creations and voice notes you care about are really in there.
- Only then start the deletion, in the app under Settings, Family data controls, or on the delete account page if you no longer have the app.
After a deletion is confirmed, the account is held for 14 days before anything is removed, and signing in during that time calls the deletion off. Once the hold ends, the archive is gone and a download can no longer be made.
Check it before you rely on it. Open the archive once and look inside. A copy you have never opened is not yet a backup.
For a large download, use your main browser. From an email preview, choose Open Little Binder app if it is installed, or use the preview's menu to open the page in your browser.
A stopped download changes nothing. Nothing is removed or altered by a download that did not finish. Try again whenever you can.
Make one before deleting. The hold gives you 14 days, but the download has to be made while the account is still there.
If the download will not finish
Check that your device has room for the archive. Your browser can retry or resume an interrupted download for up to one hour after password confirmation, while the family copy is still available. If that download access expires, reopen the ready email and confirm your password again. If the 24-hour family copy has expired, request another copy in Settings. A download that stopped does not change your family data.
If it still will not finish, write to support@littlebinder.com before starting a deletion, and leave the account in place until you have the copy in hand.