Refunds and cancelling

90-day money-back guarantee

If Little Binder isn't right for your family, email support@littlebinder.com within 90 days of your first payment and we will refund everything you have paid for your Family plan, monthly or annual. You don't need to give a reason. The guarantee applies once per family.

What happens to your family's creations

After a refund the plan ends. Your family can still view, download, and delete everything already saved, so your creations stay yours. Adding new creations pauses until the family has a plan again.

Cancelling a plan

You can cancel any time in your Little Binder account on the web, or email support@littlebinder.com and we will do it for you. Cancelling stops the next renewal, and your access runs to the end of the period you already paid for. Outside the 90-day guarantee we don't give partial refunds for unused time, except where the law requires them.

Gifts

The person who bought a gift can ask for a full refund within 90 days of buying it, as long as the gift code has not been redeemed. Once a family redeems it, the gift is theirs and is no longer refundable. A gift renews yearly until the person who bought it cancels, and cancelling works the same way as for any plan.

How refunds are paid

Refunds go back to the card you paid with and usually appear within 5 to 10 business days, depending on your bank. Payments are handled by Stripe, and we never see your full card number.